FAQs

FAQs

 

How do I create and purchase a custom-made design?

See our ‘custom-made’ page (here) for a detailed explanation on how to create your custom design. When your design is done, we will send you a link to a designated shopping cart on emoji.academy where your custom design is waiting for you to go ahead with the normal check out procedure. You can add more styles to your cart before you complete your purchase, or abandon your cart and not make the purchase after all. Once you start the check out procedure, everything works in the usual way.

 

How do I purchase a design from the shop? 

Purchasing one of our designs from the shop is easy. When you have chosen a given product, simply select your size and colour details (where relevant) and click ‘Add to Cart’. Your chosen item will appear in your shopping cart on the top right of the screen; as you continue to shop or browse the site you can click on the bag to see its contents at any time. When you’re ready to place your order, select 'Check Out' (With Paypal or With Credit Card) and follow the straightforward prompts to complete our check out process. You will be able to see all shipping and pricing details in the process, before confirming the order payment.

 

Can I choose whatever emoji I like for my custom design? 

By all means - you should choose your favorite emoji for your design! However, we do not have all emoji readily available for print. But we make regular additions to the selection, and we do everything we can to accommodate your whishes. So please make the request. You can always find our updated list of readily available emoji here.

 

Do you giftwrap?

Yes we do! To get your free giftwrap, use the following discount code when you check out: it’s a wrap

 

How will I know if you have received my order? 

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are for some reason unavailable, you will be informed of the out-of-stock pieces and your payment for the items will not be processed.

 

Do you offer free shipping?

Denmark, Sweden & Germany have free shipping as standard. Most other countries have free shipping if you buy over a certain amount. If you buy more than one item, you will often have the option of free shipping. In all circumstances we have pretty good shipping prices.

 

Where do you deliver and what courier companies do you use?

We deliver almost anywhere in the world. In Denmark we ship by Post Danmark. Outside Denmark we use UPS as our courier.

 

When will my order be shipped?

We try to have your order ready for shipment within 24 hours. However, many of our products are limited production pieces that may require longer time to process. During weekends and holidays shipping time may take a little longer too. We realise that time is of the essence and strive to be as fast as possible!

 

Delivery time?

Standard delivery time is 2-3 working days. New York and some other major cities are normally next day. In more remote areas of the world, delivery time may be longer than 3 days.

 

Can I track my shipment?

Yes. It's easy to track your order by logging in to your account. Alternatively, visit ups.com  and enter the tracking number that was sent to you via email (for orders within Denmark, please visit postdanmark.dk for tracking info).

 

How about taxes?

VAT is included in all purchases within the EU, and you will not have to pay any additional taxes. Purchases outside of the EU may be subject to local duties. In that case you will be charged for this by our courier (UPS), upon delivery.

 

How do I return an item? 

You have up to 30 days to return an item. For full details on the returns process, see our Returns page.